Central Texas roots. Remote reach.

Your computer.
Someone else
at the controls.

A bank login only tells part of the story. We investigate remote access fraud to uncover who was behind the screen—and document what we find.

Get a free assessment

A conversation first. A clear next step.

SIMPLE IT / FIELD NOTES
THE DIGITAL PAPER TRAIL
What we look for

A device remembers
more than you think.

  1. 01 / ACCESS

    How they got in

    Remote software & installation traces

  2. 02 / ACTIVITY

    What happened next

    Event logs & browser activity

  3. 03 / EVIDENCE

    The story in sequence

    A documented timeline of findings

DETAILS MAKE THE DIFFERENCE.
An illustration of our approach. Every case is different.
Independent investigationEvidence you can understandRemote · In-person · Mail-in

01 / Sound familiar?

“It came from
your device.”
That’s not the whole story.

When someone controls your computer remotely, their activity can look like yours. That’s where a closer look matters.

  • Someone talked you into installing remote software.
  • Money moved while someone else had control.
  • Your bank says the login came from a trusted device.
  • You need evidence to explain what happened.
Tell us your side of the story

02 / The work

From scattered traces
to a clearer picture.

We examine the details, connect the timeline, and put the findings into language you can use.

01

Find the remote access

We look for tools such as AnyDesk, ScreenConnect, and TeamViewer, including installation traces that may remain after removal.

TOOLS & TRACES
02

Reconstruct the timeline

Event logs, browser activity, and file timestamps help establish what happened and when. We also examine signs of malware and keyloggers.

ACTIVITY & CONTEXT
03

Make the evidence usable

A forensic report brings together the findings and their limits for your bank or attorney. After collection, we can help with cleanup and securing your computer.

REPORT & NEXT STEPS

The deliverable is clarity. What we found, when it happened, and what the evidence supports.

03 / Client stories

Real people.
Consequential details.

Two Central Texas clients, in their own words. Stories already shared with their permission.

A trusted-device dispute01
$15,060 recovered by the client
The credit union denied my fraud claim saying it was a "trusted device" login. Geek Squad cleaned my laptop twice and said it was fine. Simple IT found two hidden remote access tools installed as Windows services — the ones Geek Squad missed. Their forensic report reversed the bank's decision. Every dollar came back across my business, my daughter's savings, and my son's credit card.

N. · Small business owner Central Texas, 2026

A remote takeover02
$10,000+ recovered by the client
A scammer took over my computer and drained my accounts before I realized what was happening. My bank said there was nothing they could do. Simple IT's forensic work proved I'd been hacked — and my money came back. They also secured my computer so it wouldn't happen again.

H. · Texas resident Central Texas, 2026

Identities withheld at client request. These individual outcomes do not guarantee the result of another investigation.

04 / Working together

Start with a conversation.
Know what comes next.

Start your assessment
  1. 01

    Tell us what happened

    The initial assessment is free. We’ll discuss your situation and whether an investigation could help.

  2. 02

    Choose how we collect

    Remote, in-person in Texas, or by mail. We’ll agree on the scope and cost before further work.

  3. 03

    Review the findings

    We examine the available evidence and explain the timeline, findings, and any gaps.

  4. 04

    Take the next step

    You receive the evidence package to share with your bank or attorney.

A little more clarity

Questions you
may be sitting with.

How does a remote access scam work?

A fake alert or caller persuades someone to install remote software. The scammer then uses that access to operate the computer, sometimes accessing banking sessions or hiding activity. They may remove the software afterward. We look for the traces that remain.

The software was removed. Can you still help?

Possibly. Uninstalling a program can leave installation records, event logs, and other artifacts. What remains depends on the device and what happened afterward. The assessment helps us determine what may be available.

Is the investigation free?

The initial assessment is free. Further forensic work is scoped separately, with the cost agreed before work begins.

Will my bank return the money?

We investigate and document evidence. Your bank decides how to handle your claim. A report can support your explanation of events, but we cannot promise a refund or a particular outcome.

Do I need to be in Texas?

We offer remote and mail-in options as well as in-person collection in Texas. Tell us where you are and what device is involved so we can discuss a suitable approach.

05 / Your next step

You don’t have to
piece it together
on your own.

Tell us what happened.
We’ll help you understand where to start.

Free initial assessment · Response within 24 hours

Prefer email? You can start there, too.

Let’s hear your story.

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